Work Shop Policies

Work Shop Policies

The buyer is responsible for reading our shop policies and product page in full before purchasing anything.

1. How Custom Orders Work: All custom orders will require a non-refundable deposit to be placed onto the production books. Deposit amounts will vary depending on the product. A sales invoice with the remaining balance due will be sent to the customer after the product is finished but before it ships. The remaining balance must be paid in full before the item will be shipped. If payment is not made by the date listed on the invoice, shipping time will continue to be pushed back, up to 60 days from the first invoice, until paid in full.

 

Buyers are responsible for providing all customization details when placing a custom order. We feel our best work comes when we have full creative freedom with the product. All customization ideas are welcome; however, Girty Leather Company, LLC does reserve the right to decline certain ideas. If you would like a certain flower, name, brand, or any other piece of art included on the product, please fully disclose that information before production starts. Additional ideas are subject to price increases depending on the product.

 

We want our customers to be 100% satisfied with the product; however, we will not copy any other maker/artists designs or style. If you would like a specific design or style, we recommend contacting the specific maker/artist that created it. It is the buyer’s responsibility to read all descriptions, size charts, and methods of measurement thoroughly on the products page. Girty Leather Company, LLC is not responsible for incorrect sizing of products.

 

ALL CUSTOM ORDER SALES ARE FINAL!

 

2. Deposits: In order to be placed on the production books, a non-refundable deposit must be made on all custom orders. Deposit amounts will vary depending on the product. A sales invoice with the remaining balance due will be sent to the customer after the product is finished but before it ships. The remaining balance must be paid in full before the item will be shipped. If payment is not made by the date listed on the invoice, shipping time will continue to be pushed back until paid in full. If the remaining balance is not paid in full 60 days after sending the first sales invoice with the remaining balance due, Girty Leather Company, LLC reserves the right to cancel the custom order without a deposit refund. All deposits are 100% non-refundable.

 

3. Production time: Turnaround time on custom products can be anywhere from 2-10 weeks, depending on how full our production books are. This is an estimated time, and it may extend beyond the original quoted time if unforeseen circumstances occur. Please be patient as we do try to work in a timely manner while also creating the highest quality product as possible. Each product is handmade, one at a time, by one person. If you are needing a product by a specific date, please fully disclose that information before production starts. This is NOT a guarantee it will be ready in time; however, we will do our very best to make it happen. Girty Leather Company, LLC will not accept rush orders.

 

4. Cancellations: Girty Leather Company, LLC will not accept cancellations; however, your deposit may be moved towards a different item if production has not started on the original product first. Once again, all deposits are 100% non-refundable.

 

5. Returns/Refunds: Returns will only apply on “ready to ship” items. These items will be refunded as in shop credit only, no cash refunds will be administered. All custom order and reduced-price item sales are final and will not be subject to return/refund. Proof of purchase will be required to return any item. Return items must be returned to us within 14 days of the delivery date. The items must be in new/unused/unworn/undamaged condition and be in the original packaging. Buyers are responsible for paying shipping fees on return items to us. We will refund store credit once the item has been returned and thoroughly inspected.

 

6. Payment Methods: Full payment is due before production starts on custom orders. Payment methods may include PayPal, and debit/credit cards through the online website. Checks, cash, and money orders will NOT be accepted at the moment.

 

7. Shipping: We ship via USPS Priority Mail at the moment. The buyer is responsible for providing the correct shipping address upon ordering. We currently do not ship internationally but hope to in the future so everyone can enjoy our products. Girty Leather Company, LLC is not responsible for the package once it has left our facility. If you have questions about tracking or need to file a claim, please contact the shipping carrier first, then contact us so we can also file a missing package claim.