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Refund Policy

Returns will only apply on “ready to ship” items. These items will be refunded as in shop credit only, no cash refunds will be administered. All custom order and reduced-price item sales are final and will not be subject to return/refund. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at girtyleatherco@gmail.com. Customers are responsible for paying shipping fees on return items. If your return is accepted, we will refund store credit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at girtyleatherco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the store credit refund was approved or not. If approved, you’ll be automatically refunded store credit.